www.escooterfun.co.uk

At present, privately owned electric scooters cannot be used on UK public roads or pavements. They are legal to use only on private land with the landowner’s permission.

Legal pedal-assist electric bikes supplied by us can be used on public roads in accordance with UK regulations.

You can reach our friendly support team via email or through our website contact form.

We aim to respond to all enquiries within 24–48 hours during business days.

Our products are 90–95% assembled for safe shipping.

Customers may need to fit basic parts such as the handlebars, seat post, or front wheel.

Setup usually takes just a few minutes — instructions are provided.

Most orders are dispatched within 1–3 working days.

Delivery usually arrives within 3–7 working days once dispatched.

You will receive a notification as soon as your order has been shipped.

Yes. All orders are shipped using tracked and signed-for courier services for security and peace of mind. Tracking details are emailed once dispatched.

We do not accept returns for incorrect orders or change of mind, especially once a product has been unboxed, assembled, or used.

Please check product details and specifications carefully before purchasing.

If you experience a fault, please contact us with your order number and supporting photos/videos.

We will assess the issue and arrange a warranty repair if the fault is covered by manufacturer warranty.

• Use only the supplied charger

• Charge in a dry, cool, and well-ventilated area

• Do not leave the battery on charge unattended for long periods

• If stored long-term, keep the battery at 40–60% charge and recharge monthly

Following these tips helps extend battery life and maintain safety

Battery lifespan varies depending on usage and care.

On average, lithium batteries last 500–800 charge cycles, which typically equals 1–3 years of normal use.

Proper charging and storage can significantly extend lifespan.